SILVER Delivery Courier Privacy Policy
SILVER Delivery Courier (“the App”) is a courier-only iPhone app for approved delivery drivers on the SILVER Delivery platform. This policy explains what data we handle and why.
1. Data we collect
- Account & profile: name, phone number, application status, device Install ID, and a secure device auth session.
- Delivery activity: online status, claim/pickup/deliver actions, and order details needed to complete an assigned delivery (customer contact details unlock after you accept an offer).
- Location: when you use the App, precise location (While Using the App) for maps, driving ETAs, and navigation. We do not use Always / background location for tracking.
- Identity document (optional): an ID image you attach may be stored on-device with file protection and sent only when needed for payout verification (Stripe Connect).
- Payouts: Stripe Connect account status and cash-out events. Card payments by customers happen in the Client app, not in Courier.
- Diagnostics: on-device crash/performance diagnostics and privacy-safe product interaction events for app reliability (not advertising tracking).
2. How we use data
We use this information to operate courier onboarding, matching, delivery completion, support, fraud prevention, and payouts. We do not sell your personal information for third-party advertising and do not use the App for cross-app advertising tracking.
3. Sharing
- Stripe: payout onboarding and cash-out are processed by Stripe under Stripe’s terms.
- Infrastructure: backend hosting (Supabase) stores operational courier and order data needed to run SILVER Delivery.
- Restaurants / customers: only what is required to complete an assigned delivery (for example phone/address after accept).
4. Retention
We retain courier and delivery records as needed to operate the service, settle payouts, and meet legal or accounting requirements. Stripe may retain payout records under its own policies.
5. Account deletion
In the App, use Delete account on Onboarding, Pending review, Rejected, or Profile. When you are online, this deletes your SILVER courier auth account on our servers, anonymizes courier profile fields we control, and clears local session data on your iPhone. If deletion fails (for example while offline), email silverilie75@gmail.com with your Install ID.
6. Children’s privacy
The App is intended for adult couriers. It is not directed to children under 13.
7. Changes
We may update this policy. The effective date above will change when we do. Continued use after an update means you accept the revised policy.
8. Support
Email silverilie75@gmail.com or see Support.